Login Frequently Asked Questions


I’ve used DORMS before. Am I a first-time user?

I’ve used DORMS before, but my password isn’t working.

I forgot my username.

I forgot my password.

What does "Invalid credentials" mean?

What does "message 101" mean?

What does "message 103" mean?

What does "message 115" mean?

I did not receive the password set-up or reset email.

My DORMS account is locked.

I’m receiving an error message. What should I do?


I’ve used DORMS before. Am I a first-time user?

If you have previously used DORMS, you will most likely need to reset your account’s password due to inactivity. Please return to the
login page and click the "Forgot password?" link to continue.

I’ve used DORMS before, but my password isn’t working.

If you have previously used DORMS, you will most likely need to reset your account’s password due to inactivity. Please return to the
login page and click "Forgot password?" link to continue.

I forgot my username.

Your username is the email address that you used when filling out your application.


I forgot my password.

Please click "Forgot password?" on the homepage. You will be asked for your username (your email address from your application). From there, you will receive an email from
Disney.Housing.NO-REPLY@disneyparks.com. If you do not see it within 15 minutes, please check your spam/junk/promotions folder(s). If you click the “Submit” button on the "Create or reset your password" page more than once in a single day, be sure to use the most current reset email as the most recent password is the only one that will work.

What does "Invalid credentials" mean?

Invalid credentials means either your username is spelled incorrectly, does not exist or is disabled. Retype your username and try again. If you have not logged in to DORMS in more than 30 days, click "Forgot Password?" link and reset your password to enable your username again.


I’m receiving message 101 and I cannot move forward. What should I do?

If you see "message 101" on your screen, please try your request again in 30 minutes. If multiple attempts are unsuccessful after 24 hours, contact DORMS Tech Support.


I’m receiving message 103 and I cannot move forward. What should I do?

If you see "message 103" on your screen, you are receiving this message due to one of the following reasons:

  • Your username was typed incorrectly. Retry your username as it appeared on your recruitment application.
  • Your invitation information is being updated by DORMS Tech Support. We monitor and resolve these invitations Mon.-Fri. 9:00 a.m.-4:30 p.m. EST. If your username is correct, retry your password request in 24 hours during business hours (if after 4:30 p.m. EST on Friday, wait until Monday evening).
  • Should you retry your password request after waiting 24 hours (not including weekends) and see 'message 103' again, contact DORMS Tech Support.
  • If you cannot remember your username or know it was typed wrong at time of application, contact DORMS Tech Support and we will verify it for you.

I’m receiving message 115 and I cannot move forward. What should I do?

You have requested to create or reset your password more than once in the last 15 minutes. Multiple requests could be a result of clicking the "Submit" button more than once during this process.

Please check your email for a message from
Disney.Housing.NO-REPLY@disneyparks.com that contains instructions to complete your password assistance process. If the temporary one-time-use password in the most recent email is not working, wait 30 minutes and try the “Create or reset your password” page again.

I did not receive the password set-up or reset email.

Please check the privacy and security settings for your email to ensure that you are able to receive emails from "@disneyparks.com." Additionally, make sure to check your spam/junk folder. If you use Gmail, please also check your "Promotions" filter. If after 15 minutes you still have not received the password assistance email, you may revisit the "Create or reset your password" page to trigger a second email. Please note that only the most recent password that is sent to you will work.


My DORMS account is locked.

If you have too many failed login attempts, your account will be locked. Please try again after 30 minutes. If you are unsure of your password, please return to the homepage and click the "Forgot password?" link to continue.


I’m receiving an error message. What should I do?

If you receive any type of error message, please send us an email describing what you were doing when you received the error message. Be sure to include the error message and a screenshot so that we may better help you.



For DORMS Tech Support, please email WDPR.DORMS.Tech.Support@disney.com. Be sure to include:

  • Full name
  • Email address
  • Candidate ID (from your invitation letter)
  • Description of what you were doing prior to error/issue
  • Version of browser (IE11, Chrome, Safari, etc.)
  • Screenshot of issue (when possible)